WHAT IF I RUN OUT OF SESSIONS FOR THE MONTH?
All training members have the choice to purchase additional sessions A la Carte at the pro-rated value of the individual client’s membership plan. These can be purchased on the individuals Rhino Hybrid APP.
WHAT IS AN AUTOPAY?
Autopay means automatic payment. We have two autopay options at Rhino: there are monthly and weekly autopays.
- Monthly Autopays: all monthly autopays come out on the anniversary date on which the client has joined. (Ex. June 20th- July 20th)
- Weekly Autopays: all weekly autopays come out on the anniversary date in which the client joined on. (Ex. Wednesday to Wednesday)
WHAT DOES IT MEAN TO BUY SERVICES?
Buy services simply means one of the following: (1) You have used all of your sessions for the month. (2) Your autopay hasn’t run yet, and that can be found at the top of your Rhino Hybrid App underneath your name. (3) You are trying to register yourself for a training program that your current membership layer doesn’t cover.
WHAT DOES ADD TO CALENDAR MEAN?
Add to calendar, simply means that there is already two members currently on the wait list for that specific training program. We allow no more than two (2) on a wait list at a time, after that the Rhino Hybrid App will suggest that you add to calendar to be the next one alerted for the scheduled training program.
WHO CAN I CONTACT ABOUT TECH DIFFICULTIES WITH MY APPS?
Please contact the club at 636.448.6300 for assistance. If this is out of their department, we ask that you contact us by email through our firstname.lastname@example.org. We ask that you provide your first and last name, key tag number, specific description of what you are experiencing and a screenshot of the error for our tech team to take a look at it. Within 24-48 hours a team member will be in touch to update you on your client profile.
HOW DO I SUSPEND MY MEMBERSHIP?
The suspension policy allows you to temporarily suspend your membership in accordance with the following terms:
You may suspend your membership once per contractual year for a minimum of one (1) month and a maximum of three (3) consecutive months in one-month increments for $5 per month, payable in advance. Monthly members within their first year of membership will be obligated to make up the regular monthly dues until they meet their one-year obligation (if applicable).
I AM PREGNANT AND I WANT TO SUSPEND MY MEMBERSHIP.
Congratulations! If your doctor feels you are medically unable to use the club during your pregnancy, you can request a medical suspend for up to nine (9) months. You must provide a doctor’s letter at the time of requesting a pregnancy suspension. See, "How do I suspend my membership," for more details.
I WANT TO CANCEL MY MEMBERSHIP. HOW DO I DO THAT?
If you are OUTSIDE of your first year of membership, you may cancel with any reason. You may cancel in the club with our front desk giving the appropriate seven (7) day notice. The front desk will complete your request in the contact log of your account, in which time you will be responsible for paying applicable dues, if any. NOTE: You may not cancel with an open balance. You will get a copy of the form as a receipt that the process is complete within 72 hours from our H.R. Department. If going into the club is not convenient, you may send a letter via registered mail to the club. We will cancel the membership based on the time and date stamp from the United States Postal Service (or said carrier) with the appropriate amount of days’ notice, and stop your billing.
If you are INSIDE your first year of membership, you may cancel with the following reason(s):
RELOCATION: If you relocate more than 25 miles away from Rhino Hybrid Training, you may cancel your membership with proof of relocation, such as a utility bill, lease or deed to a house, or a letter from your human resources department stating you have been relocated to another region.
MEDICAL: If your doctor finds you medically unable to work out for more than six months, we will just need a letter from your physician. They do NOT need to give us specifics, just their medical opinion that you are unable to work out for at least six months.
You may cancel in the club with our front desk giving the appropriate seven (7) day notice. The front desk will complete your request in the contact log of your account, in which time you will be responsible for paying applicable dues, if any. NOTE: You may not cancel with an open balance. You will get a copy of the form as a receipt that the process is complete within 72 hours from our H.R. Department. If going into the club is not convenient, you may send a letter via registered mail to the club. We will cancel the membership based on the time and date stamp from the United States Postal Service (or said carrier) with the appropriate amount of days’ notice, and stop your billing.
NOTE: Should you wish to cancel inside the first year contract you may do so by following the above referenced steps. You will be responsible for any outstanding weekly/monthly payments in addition to a $59 early termination fee.
CAN I CANCEL MY ACCOUNT ONLINE?
No. All cancellations must be done in club with our front desk or via registered or certified mail. Cancellations are processed this way to ensure you will get a receipt that your cancellation was received.
WHAT'S THE DIFFERENCE BETWEEN SUSPENDING AND CANCELING MY MEMBERSHIP?
Suspending is appropriate when you know approximately how long you will be gone. For example, if you will be away on business for three months, or your doctor feels your injury should be healed in less than six months, a suspension is the option you should choose. It is a defined amount of time without billing, or club usage, and your billing will automatically restart at the end of the suspension. Remember, if you are requesting a medical or pregnancy, we will need medical documentation.