WHAT IF I RUN OUT OF SESSIONS FOR THE MONTH?
All training members have the choice to purchase additional sessions A la Carte at the pro-rated value of the individual client’s membership plan. These can be purchased on the individuals Rhino Hybrid APP.
WHAT IS AN AUTOPAY?
Autopay means automatic payment. We have two autopay options at Rhino: there are monthly and weekly autopays.
- Monthly Autopays: all monthly autopays come out on the anniversary date on which the client has joined. (Ex. June 20th- July 20th)
- Weekly Autopays: all weekly autopays come out on the anniversary date in which the client joined on. (Ex. Wednesday to Wednesday)
WHAT DOES IT MEAN TO BUY SERVICES?
Buy services simply means one of the following: (1) You have used all of your sessions for the month. (2) Your autopay hasn’t run yet, and that can be found at the top of your Rhino Hybrid App underneath your name. (3) You are trying to register yourself for a training program that your current membership layer doesn’t cover.
WHAT DOES ADD TO CALENDAR MEAN?
Add to calendar, simply means that there is already two members currently on the wait list for that specific training program. We allow no more than two (2) on a wait list at a time, after that the Rhino Hybrid App will suggest that you add to calendar to be the next one alerted for the scheduled training program.
WHO CAN I CONTACT ABOUT TECH DIFFICULTIES WITH MY APPS?
Please contact the club at 636.448.6300 for assistance. If this is out of their department, we ask that you contact us by email through our firstname.lastname@example.org. We ask that you provide your first and last name, key tag number, specific description of what you are experiencing and a screenshot of the error for our tech team to take a look at it. Within 24-48 hours a team member will be in touch to update you on your client profile.
HOW DO I SUSPEND MY MEMBERSHIP?
A “suspension” refers to placing your eligible membership on hold for a period of time.
There are two types of suspensions:
Non-medical Suspensions. Non-medical suspension shall be permitted for a minimum of seven (7) days per suspension and for a maximum of twenty one (21) days (for a single or multiple suspensions) per 365-day period (such 365-day period shall begin on the date such Membership began and each successive 365-day period will commence the day after the end of the prior 365-day period). A suspension request may be granted only after Proper Notification. The block of time that your agreement is on a suspension does not count towards the duration of your agreement.
Medical Suspension. Medical Suspensions are granted only after Proper Notification from your doctor or specialist. Medical Suspensions have a $5 monthly charge associated with them. The block of time that your agreement is on a suspension does not count towards the duration of your agreement.
***Please know that a suspension of any kind creates a time shift in the schedule of your automatic payments.
I AM PREGNANT AND I WANT TO SUSPEND MY MEMBERSHIP.
Congratulations! If your doctor feels you are medically unable to use the club during your pregnancy, you can request a medical suspend for up to nine (9) months. You must provide a doctor’s letter at the time of requesting a pregnancy suspension. See, "How do I suspend my membership," for more details.
I WANT TO CANCEL MY MEMBERSHIP. HOW DO I DO THAT?
Cancellation of Agreement. My Membership can’t be canceled until I complete My Commitment. After I complete My Commitment, I can cancel My Membership by providing seven (7) days prior written notice (pursuant to Proper Notification) to the Gym of my intent to cancel my Membership; provided that, Proper Notification of cancellation cannot be given during a time in which My Membership is in a suspension as described herein. The cancellation will be effective upon the eighth (8th) day after the Gym’s receipt of Proper Notification (the “Termination Date”). All monthly dues must be paid through the Termination Date.
Prior to completion of My Commitment, I can only cancel my Membership under the following circumstances:
• Non-Contract: I am paying for a month-to-month membership (subject to a higher monthly cost).
• Moving: If I move more than twenty-five 25 miles from the Gym or any facility operated by the Gym, and if I provide Proper Notification to the Gym together with valid written proof of such move.
• Gym closing: If the Gym goes out of business or moves more than ten (10) driving miles and fails to provide, within thirty (30) days, a facility of equal quality located within ten (10) driving miles.
• Cancellation Fee: If I pay the Gym a $400 cancellation fee. Cancellation will be effective immediately upon Gym’s receipt of the cancellation fee.
CAN I CANCEL MY ACCOUNT ONLINE?
No. All cancellations must be done in club with our front desk or via registered or certified mail to 145 Hamilton Industrial Ct., Wentzville, MO 63385. Cancellations are processed this way to ensure you will get a receipt that your cancellation was received.